The product purchase is never the last step of a sale, but rather the first step of a long-term relationship. Our team is committed to a proactive approach that offers continuous follow-up and support to our client. We also offer yearly maintenance contracts tailored to specific client needs, including repair, maintenance, maintenance audit, certified calibration, software data backup, fault code analysis, and operator training.
Our after-sales service team consists of on-the-ground resident expert service technicians in our various locations, who are available for on-call site interventions, trouble-shooting support, and repair & maintenance needs. We offer our clients an on-the-ground available stock of spare parts & consumables. Any additional stock requirements can be easily ordered and delivered within a few days.
Our resident teams are also supported by our expert service technicians based in Lebanon, who are mobile and ready to travel within the Middle East and Africa to provide installation, commissioning, assessment, troubleshooting, and specialized repair services.